| Statement | Excellent | Good | Needs slight improvement | Needs improvement | Non-compliance | Not applicable | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| No. | % | No. | % | No. | % | No. | % | No. | % | No. | % | |
| The project has well-written policies on the scheduling and use of the facilities. | 7 | 23.3 | 17 | 56.7 | 5 | 16.7 | 1 | 3.3 | ||||
| Custom servicing objectives are set and well-defined (e.g., target volume based on marketing target). | 7 | 23.3 | 19 | 63.3 | 3 | 10.0 | 1 | 3.3 | ||||
| A custom servicing monthly report was submitted to the management board/team. | 9 | 30.0 | 18 | 60.0 | 3 | 10.0 | ||||||